Maximize Customer Relationships With CEBOS' Powerful Customer Tracking Software

The CEBOS MQ1™ Customer Management System is a comprehensive customer tracking system for collecting, managing, organizing and sharing information relating to customer interactions. From tracking customer quotes and orders, to sending mass mail and surveying customers on their satisfaction level, Customer Management helps you to keep customers satisfied through high quality service.

Sample screenshots (click to enlarge):

Benefits of CEBOS' Customer Tracking Software Tool

Improves communication throughout the organization by utilizing one central repository for all customer information, from contact information, to results of phone calls to E-mails (incoming and outgoing)
Ensures proper processing and status tracking of quoting, orders, and contract review activities in accordance with user defined checklists and sign-off mechanisms
Ensures customer satisfaction is maximized by regularly developing, sending and tracking customer satisfaction surveys
Ensures continuous improvement according to managed customer satisfaction surveys
Establishes audit trails of customer communication to ensure that promises are being kept and to avoid unnecessary costs and complications resulting from “memory loss”
Ensures good decision making by capturing and reporting on key customer information and metrics so management will have easy and quick access to critical information
Ensures all quality requirements (ISO 9001:2000; ISO 13485; ISO 14000, ISO 17025, QS 9000; TS 16949; TE 9000; AS 9000; 21 CFR Part 11) for customer management are met or exceeded

Features

A Quote Log and Quote Line Item Log enable status tracking and analysis of the quoting process
Quotations allow unlimited line items to detail description, quantity, price, delivery timing and notes
Professional Quotation Reports that can be modified for specific user preferences
12 user defined fields at the quote and quote item levels help maximize the flexibility and adaptability to handle unique data capturing, analysis and reporting needs
Configurable Quote checklists help ensure quotation completeness and accuracy, determine feasibility and checklists can also be used to capture internal detail information supporting the quote
Definable workflow for quotation approval and feasibility assessment
Supporting documentation details can be electronically paper clipped to quotations
Changes log captures detail regarding amendments to quotations
Order Log and Order Line Item Log are filterable and Reportable based on user preferences
Order details specify equipment, material and tooling requirements
Shipping locations, Production volumes, and Trial Quantities can be specified
Define Bill of Materials at the Order Details level, including secondary processes
Configurable Order checklists help planning and ensure complete processing
Definable workflow for order routing and approval
Capture of pertinent information for team knowledge sharing on customer status quote log and contract review log
Leverage customer surveys by creating templates that can be reused without the need for retyping information
Proactive 'tickler reminder E-mails' ensure that customer tasks are not slipping through the cracks by assigning due dates, responsibilities and by sending to appropriate personnel until tasks are completed
Analyze and graphically report customer survey results via Pareto and trending analysis
Monitor your organization's delivery performance to your customers by capturing and reporting on specific delivery metrics
Manage all customer correspondence through MQ1™ reducing the risk that employees miss customer scheduled deadlines or events
Creation of mailing labels, sending of E-mails or mail merging of form letters helping to quickly create information and efficiently leverage how it gets disseminated
Export data to MS Excel for further data analysis

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