Quality Management System Case Study – Vitatech

THE COMPANY:
Vitatech Nutritional Sciences

Vitatech Nutritional Sciences (now owned by Vita-best Nutrition) manufactures dietary supplements and nutritional products in an FDA-licensed, cGMP, NSF-Sport pharmaceutical environment. To ensure their products are viable for human consumption, licensing requirements impose strict government requirements and guidelines that must be followed. Based out of Tustin, California, the company spent six years searching for a software program that could improve on their manual system, reduce the risk of error, and safely increase productivity.

THE CHALLENGE:
Challenges Experienced by Vitatech Before CEBOS

  • Formerly manual-based, the company’s processes and procedures presented them with constant challenges when it came to ensuring accuracy of the data and information.
  • Man hours were wasted on hand-duplicating predetermined product specifications for new product lines.
  • Company growth and expansion were hindered by the lack of system scalability.
  • Because they do not rely on external companies to do their validations, they needed to ensure that they had a reliable method by which to vet their own processes, functions, and procedures.
  • Customers with high, unique demands and the ingestion of their products meant they had no room for risk when it came time to implement a new software program.

“One of our core values is integrity, and quality is number one for ensuring that you have ongoing integrity in your products and what you manufacture…. Knowing that everything is being taken internally by people, it’s that next level of responsibility.”

Toni Clubb, Vitatech’s Chief Financial Officer

THE SOLUTION:
A Fully Integrated Quality Management System

To improve internal functions, and reduce their likelihood of error and manpower spent while entering data, Vitatech carefully compared software options. They were specifically searching for functionality and QAD integration that would provide the company with cost benefits across all levels.  

Over the course of about five months, CEBOS worked with Vitatech to address their biggest pain point: data input. They accomplished this through:

  • Templates that contained predetermined specifications were created using the document control module, which enabled them to duplicate like data quickly and efficiently.
  • Design that enabled easy and effective input of data for multiple departments inside their quality department.
  • Integration that allowed them to input the information once, have it verified for accuracy, and never enter it again.
“When you can increase your reliability and a customer notices it, then they know that they can rely on you as a manufacturer today and going forward.”
Toni Clubb

THE BENEFITS:
Time Saved. Productivity Up. Safety Improved.

According to Clubb, the company quickly improved their reliability, which garnered positive attention from their buyers – so much so that they immediately began to consider more than just the accuracy of CEBOS’ system, but also its scalability.

“As you grow and scale up quickly, [it’s] important to know that you’ve got a system and a process that can scale overnight.”

Other areas where Clubb says the company has seen improvement include:

  • Easier, faster retrieval of data inside of CEBOS’ system has given them the ability to quickly access comprehensive information, such as trend analysis.
  • Excitement on all levels of employment that has led to ideas on how to expand the use of CEBOS’ software.
  • Improved accuracy and flexibility has enabled them to better meet customer demands.
  • Reliable documentation and evidence of changes.
  • A reduction in man hours spent duplicating, creating, and inputting critical data.
  • A system that encourages buyers to take another look at how they vet their own processes and procedures, which ultimately leads to improved safety and quality for the end-buyer.

 

“As a CFO, you have to make critical decisions all day, every day. You have a limited amount of resources – people, money, machines – and you have to start investing in those things that are going to make your company more profitable, able to scale up quickly, and – especially in a life science industry – you need to avoid risk,” Clubb said. “Save time. Save money. Increase accuracy. We made a good decision.”