Quality Management 101

Quality management comprises a series of disciplined processes that help organizations become more efficient, effective, competitive and successful. While technology tools are essential for maintaining a modern quality management effort, equally important is a comprehensive understanding of the underlying principles of quality management and continuous improvement.

The following links explore the common methodologies, key terminology and current issues related to quality management. These Quality Management 101 topics outline the requirements for an integrated quality management system in any industry, proven processes for advancing the quality agenda and suggestions for moving forward.

Training Areas


Corrective Action / Preventive Action (CAPA)

The Corrective and Preventive Action (CAPA) process is part of a healthy quality management system (QMS) that helps identify, track, manage, resolve and communicate issues as they arise. An effective CAPA process will help ensure product development problems are addressed early, which saves time and money and preserves the trust customers place in their suppliers.


Advanced Product Quality Planning (APQP)

Advanced Product Quality Planning (APQP) is a business process that provides companies with clear and concise guidelines for developing a product or service that will satisfy customer needs, requirements and expectations. Properly executed, the APQP process goes beyond simply meeting quality management standards to increase customer satisfaction and reduce costs.

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