Corrective and Preventive Action Training

The Corrective and Preventive Action (CAPA) process is part of a healthy quality management system (QMS) that helps identify, track, manage, resolve and communicate issues as they arise. An effective CAPA process will help ensure product development problems are addressed early, which saves time and money and preserves the trust customers place in their suppliers.

Designing a successful CAPA process requires attention to some important fundamentals. Learn more in the links below about how to organize a CAPA process that identifies problems, incorporates root cause analysis, engages employees and aligns with the rest of the quality management effort.

Training Topics


How to Plan and Implement an Effective Correction Action System: 7 Key Steps

By understanding the CAPA process, how it works, and what can be done to ensure it runs smoothly and efficiently, your company can reduce the negative impact of adverse events, be it on the shop floor, with customers, or in meeting and complying with safety and quality management standards. As a result, higher profits and overall work environment can be realized. [Continue to training]

Root Cause Analysis: The Main Ingredient for Successful Resolution of Corrective Actions

Effective problem solving is the lifeline that keeps many quality management systems afloat and functional. Most, if not all, quality standards require means to identify and resolve system non-conformances.

But the corrective action piece often falls short because problem-solving methods prove inadequate by not getting to the root of a problem. Symptoms rather than root causes are deemed the culprit and solutions are built around that. No surprise, the problem comes back. For successful corrective actions, a root cause analysis needs to be in the mix. [Continue to training]

Tools for Completing a Root Cause Analysis

A root cause analysis is a systematic problem-solving technique that gets to the specific reason for a non-conformance. Quality managers, engineers, and other personnel charged with corrective action duties know that finding a problem’s root cause means that solutions are more likely to stick. Completing the analysis can be daunting, especially for first-time team investigators. However, several tools are available to make the job a bit easier. [Continue to training]

Learning to Speak Language of CAPA: A Glossary of Key Terms

Since many quality standard elements come equipped with acronyms and terminologies, one way to gain understanding is to understand keywords relevant to required activities. Here’s a list of 21 terms to help you win in the game of CAPA speak. [Continue to training]

Identifying Non-conformances: 7 Process Inputs that Trigger Corrective or Preventive Action

Nonconformance is defined as the “non-fulfilment of a specified requirement.” A nonconformity also includes failure to have a specified requirement where one is warranted and the failure to assess whether the requirement is fulfilled. The ability to recognize system nonconformity is an important part to corrective and preventive actions. [Continue to training]

How to Avoid 5 Common Corrective Action Implementation Pitfalls

Whether you are a rockstar project manager or have been handed your first major assignment, developing and deploying a functional corrective action system means avoiding these perennial implementation pitfalls. With a bit of planning, you can get past these issues. Here’s how. [Continue to training]

How Corrective and Preventive Actions Align with QMS Continuous Improvement Goals

Continuous improvement is defined as ongoing efforts of incremental improvements, according to experts in the quality community. Basically, this means that changes and upgrades occur over time with systematic strategies for improvement. But where do you start? Much like any quality management system element, there is a method to the process. [Continue to training]

Document Control Needs of a Corrective and Preventive Action System

Documentation is an essential part of quality management. An old saying in quality circles is “if it isn’t documented, it didn’t happen.” Things are not quite that dire, but documentation clearly has its place. Corrective and preventive action systems are among the key quality processes requiring documentation. Here’s what you need to know. [Continue to training]

How to Avoid Repeat Corrective Action Offenses

Corrective actions enable organizations to improve quality and quality systems by dealing definitively with nonconformities. Sometimes the definitive part is not realized. When this happens, some of the same problems keep coming back. Coming to terms with all of these deficiencies can prove very helpful in combating nonconformities that are repeat offenders. [Continue to training]

Rolling Out a Corrective Action System: Gaining Employee Acceptance and Use

Launching a corrective action system in a way that advances employee buy-in takes a planning effort that is all about the people. Here are key steps to managing change that focus on the human element. [Continue to training]

What to Do When Your Corrective Action System Needs Correcting

When your corrective action system needs a reboot, it is time to put your best problem-solving skills to work. That is because correcting a corrective action system requires the same methodical approach used to address any other challenge. Here’s how to get started. [Continue to training]