QAD Extended Solution Services (ESS)

Customers hold you accountable for reliable service, whether standard or custom solutions support their deliveries. You need to protect your business with extended coverage for customizations that:

  • Increase predictability of fix delivery
  • Decrease operational productivity loss
  • Improve annual cost certainty of custom solution maintenance and support
  • Free your IT resources from being a customization lifeline

Key Challenges

  • Hidden costs - Ongoing maintenance and support of custom solutions can cost five times more than the original development

  • Turnover risk - The burden of urgent maintenance accelerates turnover of skilled resources, putting the whole business at risk

  • IT service level - Delivering uptime that the business needs creates bloated IT costs or chronically disrupts growth initiatives

  • Business priorities - Strategic projects constantly delay as a result of shifting resources to critical, yet unplanned maintenance

Capabilities

  • Single support strategy
  • Your organization has a simple method of getting help through a unified QAD Support experience
  • Consistent service level
  • Known timelines for assistance and technical resolutions

  • Predictable investment
  • Transparent costs that allow IT to stay on budget, and help the business quantify standard alternatives to customizations in the future
  • Technical expertise
  • High efficiency troubleshooting coverage by resources who know the core system better than anyone

Further Information

Gain Peace of Mind with QAD Extended Solution Services

ELEVATE Your Business – Shift to QAD Cloud

Introducing QAD ERP O³ – Optimizing People, Processes and Systems

Porozmawiajmy

Jestem zainteresowany QAD Adaptive Applications.