Delivery Exception Management

Your organization should proactively oversee all your shipments as they move through the carrier network to:

  • Lower transportation costs
  • Improve on-time deliveries
  • Boost responsiveness to potential disruptions
  • Enhance customer service

Key Challenges

  • Lack of shipment visibility - Unforeseen problems with customs, damaged packages and carrier complications cause delays and late shipments

  • Increasing customer expectations - Customers now expect and demand timely shipment tracking information along with on-time deliveries

  • Manual efforts - Relying on labor intensive processes to track and trace shipments is time consuming and inefficient

Capabilities

  • Shipment tracking
  • QAD’s solution provides a central place to access the status and details of in-transit shipments and notifies you of any current or potential delivery issues.
  • Proof of delivery
  • You can capture and record electronic delivered statuses from carriers as well as attach Proof-of-Delivery (POD) documents to a shipment.

  • Exception management
  • Alert capabilities enable your organization to focus on problem shipments and proactively resolve delivery issues as they arise.
  • Carrier tracers
  • You can initiate tracer requests that can be electronically submitted to carriers. A shipment with a tracer is flagged within QAD for management and reporting purposes.

Further Information

How e-Commerce Impacts B2B Shipping

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