Sales

Drive and control all aspects of your customers’ business and lifecycle - from prospective lead to trusted business partner. Manage leads, opportunities, quotes, discrete and scheduled orders, pricing, customizations, fulfillment, and sales and marketing activities.

  • Increase sales and grow revenue
  • Improve customer experience
  • Acquire and retain customers, build customer loyalty
  • Reduce costs with streamlined sales processes

Key Challenges

  • Difficulty in forecasting demand - Fluctuations in your customer demand may result in stock shortages or surplus inventory, potentially leading to decreased customer satisfaction and sales if they switch to your competitors.

  • Limited visibility - Without a 360 degree view of your customers’ interactions, history and preferences, you may overlook opportunities for cross-selling and upselling, and find it challenging to provide personalized services.

  • Inefficient processes - Manual ordering processes and slow response times to your customers’ inquiries may result in service delays and decreased customer satisfaction.

  • Inadequate data analytics - Weak data and analytics can hinder your ability to gain insights into your customers’ behavior and preferences, which in turn can make it challenging to make informed decisions about pricing, promotions, and targeted marketing campaigns.

Capabilities

  • Digital commerce and self service
  • Drive more revenue and improve your customer satisfaction and retention with a solution that allows you to sell products online and manage customers, inventory, shipments and invoices.
  • CRM
  • Improve your customers’ experience and satisfaction with complete visibility and control of your customers’ lifecycle including lead, opportunity, campaign and account management.

  • Customer Scheduled Ordering
  • Maximize the visibility of your customers long term product demand plans and short term shipment requirements with integration through EDI. Critical in many industries such as Automotive and Fast Moving Consumer Goods. customer schedules support planned delivery horizons spanning up to several years with automated updates and robust pegging throughout.
  • Discrete sales orders with full configuration
  • Efficiently streamline your customer order process for complex, configurable products and drive faster, more accurate ordering for make-to-order at scale products using a rules-based product configurator.

  • Trade spending management
  • Effectively plan, control and track your trade promotion activities with full visibility into promotional spending and the financial impact of promotions and rebates.

WebREPS

Learn how QAD enabled a wholesale distributor of HVAC parts and equipment to launch a scalable e-commerce site that accommodates B2B business complexities and mobile shipping.

Bickford's Group Turns to QAD TAM to Help Manage its Diverse Distribution Network

Learn how QAD enabled beverage manufacturer Bickford's Group to automate various processes with its integrated trade activity management (TAM) tool.

Four Seasons General Merchandise

Learn how QAD enabled a wholesale trade company to increase sales and improve customer experience by upgrading its platform with out-of-the-box solutions.

Further Information

Make to Order at Scale - A Disruptor Here to Stay

The build-to-order customization of products has disrupted manufacturing for years. 'Make to Order at Scale' is now driving manufacturers to get more creative with their approach.

Deliver Outstanding Customer Experience

Drive your customer satisfaction and retention, increase sales and grow revenue. See how you can make your sales process more efficient and reduce costs.

Avoiding Death by Spreadsheet in the Life Sciences Industry

QAD Trade Activity Management can help to manage the complexities and address the challenges associated with contract management. It easily integrates with the operational and financial modules of QAD Adaptive ERP

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I'm interested in QAD Adaptive Applications.