Quality Management Terminology

The field of quality management has its own set of terminology that includes many acronyms. Here’s a list of some common terms, along with definitions, to help you navigate the world of operational excellence.


Advanced Product Quality Planning (APQP): Processes and Procedures, as part of the AIAG (Automotive Industry Action Group) industry best practices, put in place to ensure product design integrity throughout the manufacturing process. Find out more by watching our APQP webinar.


Corrective and Preventive Action (CAPA): A process of identifying the root cause of problems identified in the nonconformance process, as well as the definition of the initial issue correction, and finding a way to prevent future occurrences. Learn more.

Change Management: Robust process to guarantee controls in place to maintain change process integrity, authorization, and traceability with process and documentation changes.

Complaint Management: The process of logging, analyzing, reporting, and responding to customer criticisms, as well as determining whether a regulatory filing is required. Read more on our Evaluation Page.

Corrective Action Management: The method of taking steps to address nonconformances in the production process.


Document Control and Management: The process of tracking, maintaining version control of, and storing documents to ensure document integrity through approvals and change management. Document Control is also a key component of Training Compliance Management. Explore the offering on our Support Page.


Enterprise Quality Management Software (EQMS): End-to-end enterprise-wide quality management software, including full integration of applications that standardize and optimize production processes to help manufacturers optimize quality, minimize manufacturing interruption, and improve manufacturing margins as well as comply to industry requirements and regulations. Explore the QAD CEBOS suite of EQMS products.


Gauge Management: Tracking and reporting the accuracy of a company’s gauge calibrations to guarantee inspection accuracy and reduce escaped defects. Read about QAD CEBOS Gauge Calibration and Management products on our Operations Page.


Hazard Analysis and Critical Control Points (HACCP) Software: A solution that takes a preventative approach to food safety during the production process.


International Automotive Task Force (IATF) 16949: An automotive original equipment manufacturer (OEM) industry requirement that establishes global quality standards. Take a deeper dive into the need for IATF standards in our blog.

International Organization for Standardization (ISO) Standards: Worldwide process best practices for industrial and commercial production that are set by ISO, a global quality organization.

ISO 9000/9001: International standards for quality management and assurance that specify the elements needed to enforce quality standards in any industry. Read our blog on ISO 9000 Standards.

ISO 13485: Specifies the quality management system requirements for companies in the medical device manufacturing industry.

ISO 17025: Outlines the requirements a laboratory needs to meet to demonstrate competence in calibration and testing.


Layered Process Audit (LPA): A frequency and outcome-based proactive process-based method of conducting internal audits so companies can ensure that they are meeting quality management standards. Learn more about how QAD CEBOS supports LPAs.


Materials Management Operations Guidelines (MMOG): MMOG/LE defines a global set of industry best practices for supply chain management and allows an organization to assess their internal processes and implement, verify, and track the resulting improvement.

MQ1: QAD CEBOS’ suite of enterprise-wide quality management software that automates business processes and integrates data.


New Product Introduction (NPI) or New Product Launch (NPL): Software that allows for the updating and revision of the product design, accelerating the design, development, and launch of a new or improved product while reducing costs and improving quality. Get the details on the QAD CEBOS approach to NPI. Watch our APQP webinar. 

Nonconformance Report (NCR): A document that records a problem with quality and the resulting corrective action that was taken, as well as steps taken to prevent the problem from happening again.


Production Part Approval Process (PPAP): A system put in place to ensure that suppliers produce quality products, particularly in the automotive manufacturing industry, and demonstrate good manufacturing practices (GMP). Check out the features of QAD CEBOS PPAP.

Process Adherence: A group demonstrates with evidence that they understand and follow standards for business processes that ensure quality and consistency.

Process Compliance: People in an organization follow governance and regulatory requirements.

Process Audit: Evaluating outcomes to determine if production processes are being managed effectively enough to ensure quality.


Quality Management System (QMS): A set of policies and procedures required for design, development, and production that ensure operational excellence and customer satisfaction. Explore the full range of QAD CEBOS QMS products.

Quality Management Standards: Guidelines and requirements that ensure products consistently meet an expected level of quality based in ISO, AIAG, VDA MMOG/LE guidelines.

Quality Process Compliance: Meeting the standards that external regulatory organizations set for product quality. Learn the steps to take to meet quality compliance in our blog.


Risk Management: Identifying, evaluating, and prioritizing potential problems and mitigating actions so processes can be put in place to prevent product nonconformity. Find out more about how QAD CEBOS helps clients with Risk Management.


Six Sigma: A method for improving processes to boost productivity and encourage consistency that was devised by engineer Bill Smith at Motorola and championed by Jack Welch at GE.

Software Validation Procedure: A method of ensuring that an application fits its purpose, reducing risk and liability for the developer.

Statistical Process Control (SPC): Using analytics to monitor and track the production process to ensure manufacturing within specification and identify issue trends to proactively improve quality and boost production. Get the details on QAD CEBOS SPC.


Total Quality Management (TQM): A company-wide approach to operational excellence that promotes quality at every stage of product design and manufacturing. Read our blog on TQM in automotive manufacturing.

Training Compliance Management: Tracking employee training education and skills and awareness to ensure that production employees have the ongoing training required for manufacturing process optimization. See what QAD CEBOS has to offer for Training Management.